Shipping & Return

Shipping

We aim to ship orders received within one working day of receipt. If an item you have ordered is out of stock, or likely to take longer to deliver we will notify you by email.

We ship items using Royal Mail second class post and sometimes, for larger items, by courier. Most UK orders will arrive within 2 – 3 days of being sent, but please allow 7 – 10 days for your order to arrive. Orders sent to Europe or further afield may take much longer. If you have not received your order by this time then please contact us. We may advise you to check with your Royal Mail delivery office as sometimes parcels are sent to them for return to us.

We cannot be held responsible for damage occurring during shipping and any damage so caused should be taken up with either Royal Mail or the courier, however we will do our best to assist in any claim for damage that you may make.

We offer free shipping for orders over £45.00 within the UK and higher rates for Europe and elsewhere.

In the rare instance that your order is particularly heavy, or bulky and we are unable to deliver at our quoted rates we will advise you accordingly.

We cannot be held responsible for any customs duty or other duties imposed upon you and would advise you to check of any such duties due before placing your order.

Returns

We accept returns provided that we receive your item within 7 days of receipt, undamaged, unused and in its original packaging. Return postage and packaging will be at your own expense unless you choose to deliver the item to our offices in Worcestershire. Please contact us prior to returning any item and we will advise you of the address to return the item to.

Once we receive your returned item we will inspect it and providing it is unused and all packaging is intact we will refund you the cost of your item, less a restocking fee of 10%.

In the rare event that your item is faulty then please contact us prior to returning the item to us. We may ask you to take photographs to send us so please keep all packaging as well as the faulty item.o

Witch Boxes

Our witch boxes are hand-packed with items picked especially for you each month. Each box contains a variety of jewellery, incense, semi-precious stones, herbs, resins, altar items, spells and rituals. Many of our boxes contain handmade items or items exclusive to us at Witch Box (in other words you will not find them elsewhere). We guarantee that each box will contain a minimum retail value of £45.00 and often our boxes contain items with a far higher retail value.

In the rare event that you are dissatisfied with the box that you have received please contact us. Returns will be accepted providing that all items are undamaged, unused and in their original packaging. Return postage is at your own expense and once we have received your box and are satisfied that all items within the box are undamaged, unused and in their original packaging we will refund you less a restocking fee of 10%.

Spells, Kits & Rituals

All of our exclusive and handmade spells, spell kits and rituals are written and prepared by a practising English witch. Magic is personal in nature and the effectiveness of our spells, spell kits and rituals will vary according to many factors including your own practice. We therefore cannot guarantee that any particular spell with have any particular result and would advise you to treat all spell work with caution. Be mindful of what you wish for.

Spells, spell kits and rituals are never a substitute for seeking professional help or medical opinions.