General Terms and Conditions

1.0 Definitions

In these General Terms and Conditions, unless the context otherwise requires, the following words and phrases shall have the following meanings: "Conditions" means these General Terms and Conditions;

"Personal Information" means the details provided by you when deciding to purchase a Product(s) from us;

"product" means any product displayed for sale on the Website;

"we/us" means Witchbox Limited;

"Website" means the website located at www.witchbox.co.uk or any subsequent URL that may replace it;

"you/your" means a user of this Website and, where applicable, the party purchasing the Product.

"consumer" means an individual end customer, not a business.

"standard product orders" means any product order that is not a subscription product order (i.e., any single or one-time item order that is not based on a recurring delivery)

"subscription product order" means a product that is directly linked to a subscription-based order (i.e., a monthly recurring order).

"contract" means an agreement for us to supply a Product ordered by you via this Website, e.g. your order

2.0 Status of these Conditions

These Conditions (along with our Privacy Policy) tell you information about us and the legal terms and conditions on which we sell any of the Products listed on this Website. These Conditions will apply to any contract between us for the sale of Products to you.

Please read them carefully as they affect your rights and obligations under the law. By using this Website, you agree to be bound by these Conditions. If you do not agree to be bound by these Conditions, you should not use this online shop or subscribe to our products and or services. These Conditions do not affect your statutory rights.

3.0. Our right to change these conditions

You should print a copy of these Conditions or save them to your computer for future reference.
We may amend these Conditions from time to time. Every time you wish to order Products, please check these Conditions to ensure you understand the terms which will apply at that time.
These Conditions were most recently updated on 01/04/2026.

4.0 Providing Customer (Your) Details

To be eligible to purchase Products on this Website and lawfully enter and form contracts on this Website, you must:

Provide your real name, phone number, e-mail address, payment details and other requested information.
Be over 18 years of age.
Stipulate a bona fide delivery address. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable.

5.0 Your obligations concerning the information which you give to us:

You warrant that the Personal Information which you are required to provide when you become a customer is true, accurate, current, and complete in all respects.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You must inform us immediately (either via direct access to your online account or via email to us) of any changes to your Personal Information as and when necessary.

6.0 What information will we gather about you?

When you shop on this Website, we will ask you to input and will collect Personal Information from you, such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types such as.” co.uk" and.” com"), your browser type, the country you accessed the site from, the pages of our Website that were viewed during your visit and any search terms that you entered on our Website ("User Information").
We may collect this information even if you do not purchase any Products from us.

7.0 How will we treat your information?

We will treat all your Personal Information in accordance with our Privacy Policy, and we will use your information only for the following purposes:

Processing your orders;
Statistical purposes to improve this Website and its services to you;
Servicing Website content; and
Administering this Website.

By purchasing a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. This transfer of information is provided by electronic means via the various third-party payment processing gateways we use to operate our business (e.g. PayPal, Stripe).

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we may be obliged to do so.

8.0 How is a contract created between us when ordering online?

The technical steps required to create the contract between you and us are as follows:

You select one or more products and add them to the online Website shopping cart, and then press the confirm order /check out button at the end of the checkout process.
You will be guided through the process of placing an order by a series of simple instructions on the Website.

9.0 Our acceptance of your order

We will send you an order confirmation email detailing the products you have ordered. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order. Non-acceptance of an order may be a result of one of the following:

a) The Product you ordered is unavailable.

b) Our inability to obtain authorisation for your payment.

c) The identification of a pricing or Product description error.

d) You are not meeting the eligibility to order criteria set out in the main Providing Customer Details section above. If you have already paid for the Products, we will refund you the full amount, including any delivery costs charged, as soon as possible.

10.0 How to let us know you wish to cancel a Contract.

To cancel a Contract, you just need to let us know that you have decided to cancel.
The easiest way to do this is using our contact form.
You can also request a cancelation of your subscription contract via your Witchbox online account. Details of how to access your account and use the features provided to you can be found in our user guide by clicking here.
Alternatively, please send an email to info@witchbox.co.uk. If you use this method, we will email you to confirm we have received your cancellation.
If you are using the contact form or writing to us, please include details of your order together with your personal details to help us to identify it and you.
Depending on the type of order you are looking to cancel (shop item vs subscription order), the cancellation process differs.

11.0 What happens if you cancel a contract?

If you cancel your contract, we will:

(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we can inspect the goods and later discover you have unacceptably handled them, you must pay us an appropriate amount.

(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).

(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.

(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract. If you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you normally via the method by which you originally paid.

12.0 Returns and Refunds

Please see the separate website section by clicking here for details on returns and possible refunds.

13.0 What happens if the products are faulty or not as described?

Because you are a consumer, we are under a legal duty to supply Products that conform to this contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described.
These legal rights are not affected by your right of return and refund in this clause or anything else in these Conditions.
Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Please use the online form by clicking here to inform us of any products supplied that may be damaged, broken or faulty.

14.0 What is the price, when and how do you pay?

We endeavour to ensure that all merchandise offered on the website is available at the same price as in the physical stores on our sites.
All prices are in pounds sterling £ inclusive of the current rate of Value Added Tax VAT applied in the UK (where applicable) and are correct at the time of entering the information onto the system.
The total cost of your order is the price of the Product(s) ordered plus delivery charges as set out in the Delivery section of this Website.
Payment can be made by any of the methods specified in the Payment section of this Website, and payment will be debited and cleared from your account as set out in the Payment section of this Website.
Prices may change at any time before acceptance of your order.
You confirm that the credit or debit card that is being used is yours.
You must ensure that the expiry date of your payment card is after the anticipated dispatch of your order. Payment is taken at the point of dispatch of Products, and if the payment card has expired, we will not be able to take payment or fulfil your order.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Payments can also be made via PayPal as and when indicated or for larger orders where a payment plan has been agreed.
Direct bank transfer is also accepted, and bank details will be given to you if this payment option is selected.
Other payment options may be added to this site from time to time.

15.0 What happens if the price of the products is wrong?

Our Website contains various Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced due to human error.
If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error, and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order.
We will not process your order until we have your instructions.
If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

16.0 How and when are items dispatched?

All items will be dispatched using one of a number of delivery companies, including but not limited to The Royal Mail, Parcel Force, DPD, and UPS.
When your product(s) are dispatched, you will be sent an email advising you that your parcel has left us. You will be provided a tracking number.
Delivery may take longer for overseas orders and or products which are out of stock.
For more information regarding deliveries and shipping dates, please click here.

17.0 What is the delivery period?

We will aim to dispatch standard orders within 2 working days after full payment has been made from orders placed either via the Website or any other available order process.
Delivery is normally within 2 working days for UK deliveries and 10-25 working days for overseas deliveries of your order, being dispatched unless alternative dates are stated in the product description.
Delivery dates are subject to goods being in stock.
Delivery dates may be subject to events outside our control (Bank Holidays, for example and postal service disruptions).

18.0 High-value goods

Individual rates and delivery times are included in the product information for each item.
Some higher-priced products may be subject to an additional insurance charge to cover special delivery costs.
This cost will be displayed before checkout on the Website or on your invoice if ordered via Facebook Live sessions.

19.0 International deliveries

We cannot be held responsible should local customs authorities wish to confiscate any particular item or charge any import duty.
The recipient is responsible for paying the duty.
Delivery charges are based on calculated volumetric weight and delivery destination and will be quoted during the checkout process prior to your order being charged.
Delivery charges vary depending on the type of products ordered and the service you select, and cannot be refunded.
We cannot be held accountable for delays in customs clearance.
You must comply with all applicable laws and regulations of the country for which the Products are destined.
We will not be liable or responsible if you break any such law.
UK VAT is not due where the delivery is made to a destination outside the EU.

20.0 What happens if we miss the standard delivery date?

If we miss the 30-day delivery deadline for any Products, then you may cancel your Order straight away if any of the following apply:
(a) We have failed to ship the Products within our listed and published posting times;
(b) delivery within the delivery deadline was essential, and you have made us aware of this at order time (considering all the relevant circumstances); or
(c) You told us before we accepted your order that delivery within the delivery deadline was essential.
If you do choose to cancel your Order for late delivery, please click here for full details on how to cancel.

21.0 Orders subject to availability

All website orders are subject to availability.
We shall inform you if any item(s) in your order are not available, and, where possible, give an estimated date of delivery or recommend either an alternative or give you the choice to cancel that item from the main order.
We feature products on our website that have been carefully selected for Online Shopping. Once an item has sold out, it will show this against the product, and normally, you will not be able to order that product. There may be times when you can either pre-order an item or register your interest in a product so that we can advise you when it is back in stock.
Where an item can not be restocked for direct order, it will be taken off the website at the earliest opportunity and may not be available again.
Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order.
All products are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.

22.0 Age restrictions for some products

Where the order concerns:

Knives or bladed articles, by placing an order, you confirm that you are over the age of 18.
Alcohol (if sold), by placing an order, you confirm that you or the recipient of an alcohol gift is over the age of 18.
Proof of ID may be requested upon delivery. By placing an order with us, you are confirming that you are of legal age to purchase the relevant products.

23.0 Description of products

We will take all reasonable care to ensure that all details, descriptions, and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system.
Although we aim to keep this website and store as up to date as possible, the information, including product descriptions appearing on this Website at a particular time, may not always reflect the position exactly when you place an order.
We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Any description given is for information only and does not constitute a sale by description.
No warranty (express or implied) is given concerning the quality, condition, or suitability for any purpose of any Products purchased.
We have taken great care in presenting the products as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

It should be noted that we make every effort to make sure that the products are as described, and we take every possible precaution to make sure that they are both real and from ethical sources. However, we do not accept any responsibility if products sold turn out not to be as described. We are not crystal experts, but we do try to make sure that all products sold are as described.

Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

24.0 Indemnity

You agree to indemnify, defend, and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your details and/or your Personal Information.

25.0 Our rights

We reserve the right to:

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website;
change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website.
In addition, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website, whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction; or unwinding or suspending any transaction after processing has begun.

26.0 Our liability

This clause only applies if you are a consumer.

If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Conditions or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(d) any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

Our liability for events that are outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) We will contact you as soon as reasonably possible to notify you; and

(b) Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. If you are a consumer, you may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please use our contact form or email info@witchbox.co.uk, but you will have to return (at our cost) any relevant Products you have already received, and we will refund the price you have paid, including any delivery charges.

27.0 Language

The contract will be concluded in English.

28.0 Severance

If any part of the Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

29.0 Waiver

If you breach these Conditions and we ignore this, we will be entitled to use our rights and remedies at a later date or in any subsequent situation where you breach the Conditions.

30.0 Entire agreement

The Conditions in force on the date of dispatch of your Product govern our relationship with you. You confirm that, in accepting the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions, and you agree that you shall have no remedy in respect of any representation.

31.0 Governing law and jurisdiction

If you are a business customer, these Conditions shall be governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the English courts. If you are a consumer, these Conditions shall be governed by and construed in accordance with the laws of England and Wales, and the English courts will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

End of Terms and Conditions

Witchbox Limited